Privacy Policy

1. Introduction

RateReviewGuide ("RateReviewGuide", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered mortgage comparison services.

2. Information We Collect

2.1 Personal Information

• Name and contact details (email, phone number)
• Financial information (income, expenses, assets, liabilities)
• Employment details
• Property information
• Credit history information (with your consent)

2.2 Technical Information

• IP address and browser information
• Device and operating system details
• Cookies and usage data
• RateReviewGuide Assistant conversation history

3. How We Use Your Information

We use your information to:

• Provide personalized mortgage recommendations
• Connect you with suitable lenders and brokers
• Improve our RateReviewGuide Assistant and services
• Communicate with you about your inquiries
• Comply with legal and regulatory requirements
• Prevent fraud and enhance security

4. Information Sharing

We may share your information with:

• Licensed mortgage brokers and lenders (with your consent)
• Service providers who assist our operations
• Regulatory bodies as required by law
• Credit reporting agencies (with your consent)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers in Australia

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website usage
• Improve user experience
• Provide relevant content

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: